Artificial intelligence (AI) is revolutionizing customer service and this helps you offer faster, more personal, and more efficient customer service. With AI, you can increase customer service productivity, cut costs, and increase customer satisfaction. How can you maximize the impact of AI for your business?

1.Optimize your key business processes to make an impact Accelerate service with generative AI Increase employee and customer satisfaction

To unlock the potential of AI in your organization embed it into your established business processes. The secret to solving your business challenges lies within your data, just waiting to be harnessed. Infusing AI into your everyday business applications gives you speed and agility that paves the way for accelerated growth. SAP provides AI built for business. That is, AI that enriches all your end-to-end business processes and empowers you to steer your business with agility.

2.Boost the whole service process with AI

What are the typical steps in your service process? How can you optimize every step with AI? Which step would make the greatest impact for you? SAP Service Cloud enhances the whole process from issue to resolution with AI powered insights and automation. You can enhance self service, automate ticket categorization and agent assignment, support your agents with the right knowledge and smart recommendations and save agents‘ time with generative AI. This helps you increase service efficiency, leading to better customer satisfaction and lower costs.

3.Accelerate service with generative AI

Generative AI elevates customer service by quickly capturing high amounts of data and creating tailored responses. It increases the productivity of your service teams and provides customers with speedy and personalized service. With SAP, you can empower your service teams with the advantages of generative AI, while maintaining the highest standards of customer service and data privacy.

4.Supercharge your whole customer experience

Optimizing every step of the customer journey is essential for building customer loyalty and gaining a competitive edge. With SAP CX AI Toolkit you can supercharge the whole customer experience. Empower marketing, sales, service, and commerce with AI to increase productivity and customer centricity across your organization. Take advantage of the data across your company to truly understand your customers and make smart decisions.

5.Increase employee and customer satisfaction

AI-powered customer service streamlines operations by automating repetitive tasks and equipping agents with valuable insights and recommendations. This enables agents to focus on their core strengths, such as providing personalized and empathetic customer interactions. With SAP Service Cloud, you can increase employee and customer satisfaction by combining the best of human and machine intelligence. You can do this by automatically categorizing tickets and assigning them to the right agents. You can support your agents with case summaries, knowledge and recommended actions. This helps you quickly ramp up new service agents and make their work easier and more rewarding.

SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. The inbuilt AI helps you enrich your entire service processes from issue to resolution, increasing customer satisfaction and reducing cost to serve.

By SAP